Terms of Use

1. Definitions

  • The definitions of terms used in these Terms are as follows:

    • 1. "User" refers to any corporation or organization that applies to use the Service following the prescribed procedures and has been authorized to use the Service by the Company.
    • 2. "Subscriber Information" refers to user numbers, names, addresses, contact details, and other data generated through the use of the Service.
    • 3. "End User" refers to users set by the User who use or try out the Services under the management of the User, regardless of whether the use is paid or unpaid.
    • 4. "Terminal Equipment" refers to various servers, terminal equipment, and other communication equipment and networks necessary for using the Service, which are installed by the User or contracted with third parties other than the Company.
    • 5. "Service Account" refers to the information necessary for accessing each Service, such as login IDs, passwords, email addresses, and access URLs.
    • 6. "API" refers to the API of the Service provided by the Company.
2. Application
  • 1. The Company shall enter into a service agreement for each service with the User upon application.
  • 2. When applying for the Service, the User shall submit the items specified by the Company to identify the application content by the method specified by the Company. The User may be required to present documents proving these items.
  • 3. The Company may verify and review the details of each application for the Service. Acceptance of applications is not necessarily on a first-come, first-served basis.
  • 4. The Company may refuse or cancel an application for the Service if any of the following apply:
    • The application contains false information.
    • The applicant has previously neglected contractual obligations in the Company's services or is deemed likely to do so.
    • The Company deems it difficult to continuously provide the Service for reasonable reasons.
    • The Company finds significant impediments to its business operations.
  • 5. Actions performed through the administrator account or confirmed through the registered email address will be deemed as actions taken by the User themselves.
3. End Users
  • 1. The User can set up user accounts for End Users within the number of users permitted by the Company for each Service. Only those set up as End Users can use or try out each Service. The User must ensure that these End Users comply with these Terms and manage them with due care and diligence.
  • 2. A single user account cannot be shared among multiple individuals.
4. Service Contents
  • 1. If the User applies for optional services of the Service separately, the User shall follow the special terms specified for those optional services.
5. Service Period
  • 1. The paid usage period of the Service is as follows:
    • The service period will follow the service contract.
    • If the User does not refuse renewal or request changes in contract conditions within 30 days before the contract expiration date, the contract will automatically renew under the same conditions.
    • The Company will not refund any service fees even if the contract is terminated within the contract period. The User must pay the service fees for the entire contract period regardless of the termination date.
6. Service Fees
  • 1. When using the Service for a fee, the Company will set the service fees based on the licenses and the number of permitted users. The User must pay the applicable service fees according to the services used. Service fees will be determined by the price list on the Company's website, and the Company may change the service fees by notifying the User at least one month before the change date. The User can terminate the Service before the fee changes take effect. If the Service is not terminated, the User agrees to the changed service fees.
  • 2. Special prices applied at the time of contract will revert to regular prices once the special price period ends or the special price conditions are no longer met. The User must notify the Company in advance if the conditions for special prices are no longer met. The Company can retroactively claim the difference between regular and special prices if the User fails to notify as required. Details of special price conditions are on the website.
  • 3. The User must pay the service fees and all taxes levied on them by the individually specified payment due date. If the tax rate changes, the invoiced amount will be recalculated based on the new tax rate, and additional charges may be applied.
  • 4. Payments should be made by transferring the service fees to the bank account specified by the Company. If there are multiple unpaid debts, the Company may allocate the payment to any of the debts without notifying the User, prioritizing the debt amounts deemed closest.
  • 5. If the User fails to pay the service fees and other debts by the due date, the Company may charge late interest calculated at an annual rate of 14.5% from the day after the due date until the day before payment is made. The annual rate is based on 365 days, including leap years.
  • 6. If the User does not pay the service fees and other debts by the due date, the Company may terminate all or part of the service contracts after notifying the reason, termination date, and scope of termination. If the fees and debts are paid within a period recognized by the Company, the Company may continue the service contract or resume the Service.
7. License Changes and Termination
  • 1. The handling of license changes and user number changes for paid services is as follows:
    • If the User wishes to upgrade or add users, the User must notify the Company by the specified method at least five business days before the end of the previous month. The Company will apply the changes from the desired month based on the remaining months of the service period, and the User must pay the separately determined amount. Downgrades and reductions in user numbers are not allowed during the service period, and no refunds will be made for already paid service fees.
  • 2. Notwithstanding the preceding paragraph, if the Company receives the User's notification after the deadline, the changes may apply from the following month or the month after that.
8. API and Template Programs
  • 1. When the Company provides an API, the User can use the API in conjunction with the Service free of charge. If a paid plan for using the API is set, the User can use the API only after applying for the paid plan and paying the corresponding service fees. If the number of uses or data transfer volume exceeds the prescribed standards, the Company may impose restrictions on the number of uses, usage time, or data transfer volume. Further measures may include charging fees. Details of usage restrictions or charges will follow the separate regulations set by the Company.
  • 2. The User must use the API according to the provided specifications. The User can create tools or integrated services using the API within the scope of using the Service. If separate terms of use are established for the provided API, the User must follow those terms.
  • 3. The User can use, copy, and modify template programs provided by the Company or third parties within the scope of using the Service. However, plugins cannot be modified. If separate terms of use are established for the template programs, the User must follow those terms.
  • 4. Customization features are generally free to use. If a paid plan is set for using the customization features, the User can use the features only after applying for the paid plan and paying the corresponding service fees.
  • 5. The User uses the API and related tools at their own discretion and responsibility. The Company does not guarantee that the API will satisfy the User's requirements, function properly, or that defects (including bugs or structural issues) will be fixed.
9. Changes to Subscriber Information
  • 1. When there are changes to Subscriber Information, the User must promptly update the changed content. If the User changes their name, the new owner must agree to all terms of these Terms.
  • 2. Once Subscriber Information is updated, all communications, notifications, and invoices from the Company will be directed to the updated information. The Company is not responsible for any damages caused by not updating Subscriber Information as required.
  • 3. The Company may disclose Subscriber Information to third parties in the following cases:
    • When the Service includes services provided by partners and it is necessary to disclose Subscriber Information to the partners for investigations or responses to User inquiries.
    • When the User applies for services provided by partners in addition to the Service, and it is necessary to disclose Subscriber Information to the partners for the application.
    • When required by law (including requests based on investigative documents), or when it is necessary to protect the rights of the Company, partners, other Users, or third parties.
10. Maintenance of Settings
  • The User must maintain the settings and usage environment of terminal equipment necessary for using the Service according to the technical standards and conditions set by the Company.
11. Handling of Input Data
  • 1. The User is responsible for using the Service.
  • 2. The User is responsible for the data obtained and stored through the use of the Service.
  • 3. The Company is not responsible for backing up information and data stored on its servers unless there is intentional misconduct or gross negligence.
  • 4. The User agrees that the Company may use the User's usage history and provided information as statistical materials and reference information, provided it is not identifiable to a specific individual.
12. Service Account Management
  • 1. The User and End Users must strictly manage the Service Account information issued by the Company and ensure it is not disclosed, leaked, or distributed to third parties.
  • 2. The Company is not responsible for any damages arising from the Service Account information being known to third parties.
13. Suspension and Modification of Service
  • 1. The Service will undergo regular maintenance as specified in the service description. During maintenance, the system may temporarily be suspended, and some functions may be unavailable.
  • 2. The Company may suspend the Service in the following cases:
    • For maintenance of systems or telecommunication equipment necessary for providing the Service, or if unavoidable obstacles occur.
    • If the Company deems it difficult to provide the Service due to significant load or obstacles on the Service.
    • If the Company recognizes the potential for significant damage to the User, third parties, or others due to data tampering, hacking, etc.
    • If the provision of telecommunication services by telecommunications carriers or public services by power companies is suspended, making it difficult to provide the Service.
    • In cases of emergencies or threats of emergencies due to natural disasters, wars, internal conflicts, legal changes, or other force majeure events.
    • If the Company deems it necessary to suspend or urgently suspend the Service.
14. Restrictions and Prohibited Activities
  • 1. The User must not engage in the following activities when using the Service or Service Accounts:
    • Copying, modifying, distributing, or publicly transmitting template programs beyond the scope of personal use.
    • Modifying, translating, changing, or analyzing documents or programs related to the Service.
    • Creating and distributing derivative services without the Company's permission.
    • Infringing on the intellectual property rights of the Company, partners, other Users, or third parties.
    • Damaging the property, credibility, or reputation of the Company, partners, other Users, or third parties, and infringing on privacy or other rights.
    • Engaging in activities that cause or threaten to cause damage or disadvantage to the Company, partners, other Users, or third parties.
    • Engaging in activities that are contrary to public order and morals.
    • Engaging in illegal activities, aiding crimes, or threatening such activities.
    • Phishing activities pretending to be the Company, partners, or other Users.
    • Registering or providing information or data containing harmful programs.
    • Sending large amounts of information using the communication functions of the Service, sending unsolicited emails, or sending emails to unapproved recipients, which the Company deems inappropriate.
15. Warranties
  • 1. The Company guarantees to the User that the Service will not be interrupted for more than 72 consecutive hours due to abnormalities in the service network established by the Company, except for cases specified in Article 13 (Suspension and Modification of Service).
  • 2. The Company does not guarantee that the Service will meet the specific purposes of the User or End Users, that the Service will have the specifications, functions, commercial value, accuracy, or usefulness expected by the User or End Users, that the use of the Service by the User or End Users will comply with applicable laws and regulations, or that the Service will be free of defects.
16. Limitation of Liability
  • 1. The Company's liability for damages related to the Service shall be limited to the amount equivalent to one month's usage fee for the month in which the damage occurred.
  • 2. If the User causes damage to the Company or third parties through the use of the Service, the User shall compensate for the damages at their own expense and responsibility and shall not claim any compensation or reimbursement from the Company.
  • 3. If a dispute arises between the User and a third party through the use of the Service, the User shall resolve the dispute at their responsibility and shall not make any claims for arbitration, inquiry, or any other requests to the Company.
17. Intellectual Property Rights
  • 1. All rights and interests related to the Service provided to the User by the Company (including ownership, copyrights, trademarks, patents, and all other rights) shall belong to the Company or third parties from whom the Company has legitimately acquired the rights, unless otherwise specified in these Terms.
18. Termination of Contract
  • 1. The Company may immediately terminate the service contract without any notice to the User if the User falls under any of the following:
    • The User violates any of the terms and conditions of these Terms.
    • The application contains false or incomplete information.
    • The User has engaged in actions that impede or threaten to impede the Company's business operations or service systems.
    • The User is subject to bankruptcy, corporate reorganization, or civil rehabilitation proceedings, or is deemed to have a credit risk by the Company.
19. Termination Due to Relationship with Anti-Social Forces
  • 1. The User and the Company represent and warrant that they are not and will not be affiliated with anti-social forces, including organized crime groups, organized crime group members, quasi-organized crime group members, organized crime group-related companies, corporate extortionists, or groups engaged in social movements posing as such, or other similar entities.
20. Licensing, Transfer, and Setting of Collateral to Third Parties
  • 1. The User shall not transfer, assign, set collateral, or otherwise dispose of the position or rights and obligations under the service contract to third parties without prior written consent from the Company.
21. Subcontracting
  • 1. The Company may subcontract all or part of the work related to providing the Service to third parties without the User's consent.
22. Governing Law and Jurisdiction
  • 1. These Terms shall be governed by the laws of Japan, excluding the application of conflict of laws principles.
  • 2. All disputes related to the service contract and the Service shall be subject to the exclusive jurisdiction of the Tokyo District Court or the Tokyo Summary Court as the court of the first instance.
23. Changes to Terms and Conditions
  • 1. The Company may change these Terms at its discretion. The revised Terms shall become effective upon being displayed on the Service, the Company's website, or various applications operated by the Company.
24. Miscellaneous
  • 1. If terms different from these Terms are presented regarding the use of each Service, these Terms shall prevail.
  • 2. If any provision of these Terms is declared invalid or unenforceable by a court or other authority, the provision shall be modified to meet the legal requirements, and the modified content shall automatically become part of these Terms.